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All you need to know about our delivery service
When Are Sainsburys Priority Delivery Slots Released
NHS staff will also receive priority slots during the first half hour after stores open every day. Most Sainsbury's stores will will be open from 08.00 to 20.00 Monday - Saturday, but check using.
- Search for help with Sainsbury's online shopping, read about important customer announcements and ‘Get more from Sainsbury's. Delivery & Collection.
- Can’t say for Sainsbury’s but Tesco pass gives you priority access to when slots are released, it paused during lockdown but now my mum gets her slots 4 weeks in advance where everyone else is 3 weeks.
- Sainsbury's and Asda: The supermarkets freed up more home delivery slots (Image: GETTY) Asda went on: 'We will set up a free Asda Priority Pass for you. You’ll hear from us soon to confirm this.
Grocery delivery information
We deliver to 98% of UK households, in this article you can view information about your delivery, delivery charges and read some of our FAQs about our deliveries.
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FAQs
Our grocery service currently covers 98% of UK households. We deliver your grocery order from a store local to you and allocate these stores based on your postcode. You can check if we deliver to your area by clicking here, fill in your postcode and click Check Postcode.
We are constantly looking for ways to improve our grocery service and would like to hear your feedback. If we do not deliver to you, you can let us know by registering your details with us by clicking here. We will then be able to let you know in the future if we extend our service to cover your area.
Please note, we don't currently offer a delivery service outside of the UK as we can’t guarantee the delivery will be safe and undamaged during transportation.
You or someone aged 18 or over on your behalf must be available to receive, inspect and sign for your grocery order. We will not be able to leave goods unattended under any circumstances.
To take the best care of your shopping, we pack your frozen and chilled goods in separate bags and keep them at the right temperature. Your shopping is then delivered in special vans with temperature-controlled compartments.
We will always deliver to the front door of your house or flat. From Sunday 30th August 2020, your delivery will not be bagged. Safety is our highest priority and our colleagues will continue to follow social distancing guidelines and will not enter your home when they deliver your order but can assist you in transferring your order from the totes to your own bags or containers. Our drivers also have sanitiser which they will continue to use before and after each delivery. Please have bags or a suitable container ready for when your shopping arrives or during your collection slot. If you are shielding, we would ask that you leave bags outside your door so that the driver can transfer your shopping into your bags for you.
Our delivery service does not include a detailed check of your shopping. The driver will hand you the delivery paperwork when your shopping is delivered. However, if you have any queries, you are welcome to call our customer helpline on 0800 328 1700.
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If you are out for the time of your scheduled delivery, or are unable to meet our driver in your workplace within a reasonable time, we reserve the right to charge our standard delivery charge for re-delivery. Our 'providing a safe delivery' section below sets out more information. Please let us know as soon as possible if you are not able to be in to receive your delivery.
If you have not contacted our Customer Care Team on 0800 328 1700 within 24 hours to rearrange a failed delivery, the order will be cancelled and refunded and we may retain the delivery fee.
Please do not offer our drivers tips as they are not able to accept them.
The following information sets out our current delivery guidelines to ensure the health and safety of our customers and drivers are protected.
We will always deliver to the front door of your house or flat. From Sunday 30th August 2020, your delivery will not be bagged. Safety is our highest priority and our colleagues will continue to follow social distancing guidelines and will not enter your home when they deliver your order but can assist you in transferring your order from the totes to your own bags or containers. Our drivers also have sanitiser which they will continue to use before and after each delivery. Please have bags or a suitable container ready for when your shopping arrives or during your collection slot. If you are shielding, we would ask that you leave bags outside your door so that the driver can transfer your shopping into your bags for you.
Our Driver will deliver to any floor of your residential building providing it is safe to do so. If the driver has safety concerns they will discuss alternative options with you for that delivery. The store will then contact you to discuss future deliveries.
Our drivers are equipped to make a reasonable adjustment to make a delivery where there are no lifts or those in place are not working, but will complete a dynamic risk assessment on each delivery to ensure it is safe and practical to make that delivery. The driver will consider any potential safety issues such as width and condition of the stairs and any risk to their personal safety.
Please note the service does not extend to unpacking your shopping or entering the home at this time.
For deliveries to customers at a business address, we are only able to deliver to the ground floor communal entrance of your business, but are unfortunately not able to come up to your desk or place of work. If your business has a shared ground floor reception, this is the point to which we will deliver.
Please ensure you are available to receive and sign for the order within your timeslot. Our drivers will wait a reasonable amount of time for you to arrive at the ground floor reception to collect your order but if you do not arrive, they may need to leave without delivering your order. While we may be able to organise a redelivery for a subsequent time, we may need to charge for this redelivery.
If you're not in when we deliver your order, we'll put a 'while you were out' card through your letterbox. This will contain details on how to get in touch with us to arrange an alternative delivery time. Drivers will also try to get in touch with you on the phone to rearrange a delivery time. If you haven't provided a contact phone number on your account, you can contact us for more information on your delivery.
If you have any missing items, contact us and we'll be happy to help.
If you book a green delivery slot, this means a vehicle is already scheduled to be in your area.
Important information
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Sainsbury’s is the latest supermarket to announce measures to help the elderly and vulnerable during the ongoing coronavirus crisis.
All its stores will only open to these two groups for the first hour of trading on Thursday, chief executive Mike Coupe said, but will open for an hour longer so other shoppers do not miss out.
Supermarkets have seen a huge surge in demand for delivery services, with no slots available until next month for both Tesco and Waitrose in some parts of the south east.
The surge came as Transport Secretary Grant Shapps authorised a temporary relaxation of the drivers’ hours rules to help deliver goods to stores across the country.
Iceland outlets across the country have also introduced reserved time slots to give the vulnerable and the elderly a chance to shop in store.
Sainsbury’s has now said customers over 70 and those with a disability will also have priority access to online delivery slots from Monday and the chain is also expanding its “click and collect” service.
Mr Coupe added that as of Thursday, Sainsbury’s will be closing its cafes and its meat, fish and pizza counters to free up freight capacity for essential products.
Customers will also only be able to buy a maximum of three of any grocery product and a maximum of two on the most popular items such as toilet roll, soap and UHT milk from Wednesday onward.
“As we work to feed the nation, we are also focusing all of our efforts on getting as much food and other essential items from our suppliers, into our warehouses and onto shelves as we possibly can”, Mr Coupe said.
“We still have enough food for everyone – if we all just buy what we need for us and our families.”
Tesco has had to bring in similar purchasing restrictions to curb panic buying, particularly on anti-bacterial wipes, dried past and toilet roll.
It was forced to take its mobile app offline temporarily due to high demand on Tuesday, and announced it would be reducing the hours of all of its 24-hour stores to 6am to 10pm.
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A spokeswoman said: “It gives our colleagues the time overnight to restock the store, replenish the shelves and support our online grocery service at a time when demand is high.”
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Elsewhere, rival Morrisons announced on Tuesday it is creating 3,500 jobs to meet surging demand for its home delivery service caused by the pandemic.
The chain said it would be recruiting 2,500 pickers and drivers while hiring about 1,000 people to work in distribution centres.
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It is also planning a new call centre for those without access to online shopping, plus the launch of a new range of simple-to-order food parcels from next Monday.